Please note: Most of our products are shipped from Utah or California. This takes up to 4-5 days to ship depending on product weight and dimensions.
We ship to all states in United States ) Australia, Canada, and some countries in Europe.
Processing Time + Shipping Time = Delivery Time.
Add the processing time to the shipping time for an estimate as to when you will receive your order.
*Order processing time 4-5 business days
*Estimated delivery time 10-15 days
* 4-5 business days after your purchase you will receive a tracking number to your email address provided at checkout to track the shipping progress of your purchase.
Our head quarters is located in Utah and most of our warehouses are located in California, so every product ships directly from the factory. We use UPS, FedEx, and DHL to ship our products.
If your order includes several products, the estimated shipping time will vary for each product. We separate most orders, so you can expect them to come separately.
Shipping services
We currently ship to the 50 states of the United States, including Alaska, Hawaii and other islands, and also to Canada, Australia and some countries in Europe. If you are not sure if your area is available for shipping, you can email sales@electricycleshop.com to inquire. Other countries and regions do not ship at this time.
We will ship your order using FedEx or another parcel service, we do not ship to PO Boxes.
Shipping Fee
Shipping is dependent on weight of the product.
Orders
Any changes you make to the shipping information after the item has shipped, including, but not limited to, changing your address, suspending your order, or updating your shipping settings/preferences, may delay your receipt of the product and replacement and/or refund. If you want to change the color of your ebike, you must do so before your order is shipped.
Order Cancellation:
Before shipping: If you cancel your order within 24 hours, you will be refunded ;if you cancel your order after 24 hours, and within 14 days of your purchase, we will not be able to refund your bike until we have processed your refund claim, and received your initial product.
After receiving the order: There will be no refunds on orders after 14 days of receiving the product.
After the order is shipped, you will receive a notification email or SMS containing the order confirmation number. After your order is processed, you will be sent a tracking number via email to track the progress of your e-bike.
You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
If the shipping address you used is residential it’s possible the shipper may reach out to schedule a delivery appointment. Failure to schedule a drop-off appointment within 14 days after shipper contact will result in an order cancellation and customer will be responsible for shipping related charges.
Please note that delivery dates are ESTIMATES ONLY due to the nature of the bikes and shipping we cannot guarantee a delivery date. If you need a bike by a specific date please reach out and we will do the best we can to accommodate your needs.
Most of our items are eligible for our 20-days refund policy. If your product is faulty, damaged, or missing parts on arrival, you can send it back to us for a refund or item exchange within 20-days of receiving it. Please note, there is no reimbursement for return shipping.
An unpacking inspection is required before you sign for it. If you are not able to unpack the goods at the first time, an unboxing video is highly recommended to prove any shipping damage. If a bike has a minor cosmetic issue (such as a scratch, or chip on the paint), we will attempt to come to a reasonable discount but this is not grounds for warranty replacement or for a return once you signed for it.
Refund Policy
Time frame for refunds:
Refunds may take up to 5-7 business days to process once we have inspected your product.
How to contact us for a refund
To start a return, you can send us an email at sales@electricycleshop.com. Please Include pictures and a detailed description of the problems your experiencing with your product. If your return is approved & accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Please note the customer is responsible for all return shipping costs.
Returns
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Eligibility: To be eligible for a return, your Bike or Accessory must be unused, in the same condition that you received it, and in its original packaging.
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Time Frame: You have 20 days from the date of purchase to initiate a return.
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Non-Returnable Items: Certain items, such as gift cards and downloadable software products, are exempt from being returned.
Return Process
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Initiate Return: Contact our customer service team at support@electriccycleshop.com to request a return authorization.
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Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
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Packaging: Ensure the Bike or Accessory is securely packaged to prevent damage during transit.
Refunds
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Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
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Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at sales@electricycleshop.com.
Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at sales@electricycleshop.com.
Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping Returns
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To return your product, you should mail your product to: 924 S 500 W Unit F, Salt Lake City, UT 84101
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Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Information
- For any questions related to refunds and returns, please contact us at sales@electricycleshop.com.