Shipping & Refund Policy
At Electricycle Shop, we are committed to providing clear and transparent terms for our US and International customers. We specialize in both standard e-bikes and high-performance electric vehicles.
1. Shipping Information
Domestic Shipping (United States)
Shipping Fees: We currently offer free shipping to all 50 states
High-Performance Units (Sur-Ron/Dirt Bikes): These units are shipped via ground courier (UPS/FedEx).Delivery typically takes 5–7 business days.
Processing Time: All domestic orders are processed within 1–2 business days from our Santa Rosa hub.
International Shipping
We ship internationally to select regions.
International Shipping Fees: A flat-rate shipping fee is applied at checkout for all international orders.
Import Duties & Taxes: For international orders, customers are responsible for all import duties, V.A.T., and customs brokerage fees imposed by their local government. These fees are not included in our shipping rates.
Merchant Handling Fees: Any merchant-imposed international handling fees are clearly disclosed in your final shipping total at checkout.
2. Return & Refund Policy
We offer a 14-day return window from the date of delivery for all products.
Return Conditions
To be eligible for a return, the following criteria must be met:
Condition: The item must be in new, unridden, and unassembled condition.
Packaging: High-performance units (E-BIKES) must remain in their original metal crating/packaging with all seals intact.
Exclusions: Items that have been assembled, modified, or ridden cannot be returned due to safety and liability regulations.
Return Costs & Fees
Return Shipping: The customer is responsible for the full cost of return shipping. For freight items (Sur-Ron), this typically ranges from $150 to $400.
Restocking Fee: A 15% restocking fee applies to all non-defective returns. This fee is deducted from your final refund to cover inspection and original outbound shipping costs.
How to Process a Return
Contact us at sales@electricycleshop.com or (707)-654-4126 to receive a Return Authorization.
Ship the item to our Santa Rosa logistics hub:
Electricycle Shop 503 Barham Ave, Santa Rosa, CA 95404
Once received and inspected (within 3 business days), your refund will be issued to your original payment method. Please allow 5–10 business days for the credit to appear on your statement.